Support
Life cycle support is a term we don’t commonly hear in the industry, but at Pragmatyxs we believe it is the ultimate way to deliver a product and obtain customer satisfaction. From the development stage to full implementation, Pragmatyxs will stand by our product as well as other partner products we use during implementation.
Our support staff members have significant experience in the industry and with all of our implementations. It is likely that you will be supported by the same person that installed your solution and this familiarity with your business, installation, and operating environment enables prompt resolution.
Customer service and support are a top priority in Pragmatyxs’ business values; providing around-the-clock service and resolution in a timely manner. Our support plan offerings include:
- Standard Care Support – Monday through Friday 8:00 am-6:00 pm Pacific Standard Time
- Critical Care Support – 24 hours a day, 7 days a week
Pragmatyxs utilizes a disciplined approach to the support of our customer calls, we manage all incidents in our incident tracking system and we can provide a demonstrated history of the actions taken on all calls to our support team.
- Web interface incident tracking allows the customer to be notified of the life cycle of an issue.
- Voice-over IP phone system will connect you with support no matter their location.
Pragmatyxs handles 100% of their support calls internally, by the same experienced support personnel, software engineers, and consultants who developed and deployed your system. We take care of our customers from start to finish, from development to integration, and then to support, we are a one-stop solution. Our life cycle support is an integral component of our “Project Success Commitment” approach to our customer’s challenging compliance labeling and systems implementation needs.