Many companies have discovered how globally connected our technology is when a software update doesn’t go as planned. A cybersecurity firm that protects many hospitals, airlines, and banks from hackers and data breaches worked to correct a total organizational halt for those running on Microsoft’s Windows operating system after completing a software update.

“While the problem is an easy technical fix… its impact could be long-lasting for some organizations because of the hands-on work needed to fix each affected computer.”

This reveals the vulnerability that technology can have on a business and a few things that organizations should do to minimize the impact on customers:

• Test solutions in a development environment before pushing an update out to production.
• Rolling updates, so if there’s an issue, you can roll it back and minimize impact.
• Create plans of action to address scenarios that may occur.

Operating system updates can impact labeling solutions. At Pragmatyxs, we continuously monitor and stay informed about these updates and their associated changes. This enables us to understand their potential effects on our customers and provide an informed decision on whether they should proceed with the update or bypass it.

When finalizing a project, updating a system, or making process changes, it’s crucial to have a clear plan that includes change management, reporting, effective communication, and detailed records of all modifications. At Pragmatyxs, we ensure the Project Plan is thoroughly defined and refined when working with new or existing customers. We provide comprehensive support during the project’s launch, so if any issues arise, our team is prepared to make necessary adjustments based on pre-agreed alternatives.

Organizations may continue to wrestle with this software update debacle for some time, but it’s a valuable lesson that having backup plans and alternate scenarios is essential when making changes that will impact many individuals or businesses.